We’re Killing Chat and It’s Your Fault
You can’t tell people what to want. They will tell you what they want.
Category: Behind the Scenes
What Makes Software Resilient?
A rundown of resilience indicators, from trustworthiness to scale.
Too Much of a Good Thing
Most people use very little of the software that’s put in front of them.
Our Promise: We Won’t Try to Empower You
On learning to help users be whatever they want—and get out of the way.
Don’t Let the Robots Get You Down
Will AI replace us? The human connection is still in the work itself.