We’re Killing Chat and It’s Your Fault
You can’t tell people what to want. They will tell you what they want.
You can’t tell people what to want. They will tell you what they want.
Most people use very little of the software that’s put in front of them.
On learning to help users be whatever they want—and get out of the way.
Everyone tries to get authentic too fast. Can’t we build the relationship first?
Mobile was really, really late—but we can only go up from here.
Let’s be honest about software in 2023: Coupons.
An end run around cut-and-paste to make things go faster for you—and lets us make better-looking cards.
In a good analytics meeting, there can be absolutely no good news.
How long does it take for someone to find utility with our software?
“This is different than what they said they were going to launch a year ago.”