Will generative AI give us the answer or lead us to the answer—or is that the wrong question entirely?

As big social media platforms crumble, does AI promise a return to an earlier, utility-based era of software?

It’s easy to complain about public figures we hate—but what can we learn when we can only focus on their admirable qualities?

What can we learn from systems built for the captive user—and how does that apply to enterprise software more broadly?

What makes a person pay $120 for a tote bag—or fall in love with your software? On emotional connections with the things we buy.